Agoda International Hungary Kft.
Are you passionate about travel and about people?
Do you enjoy interacting with people as well as utilizing technology?
We are looking for a talented, energetic, results-oriented person who loves working in a fast-paced, multinational environment. Agoda is a leading Asia-based, online travel accommodation company that specializes in securing the best accommodations at the lowest prices for travelers. Agoda is part of Booking Holdings (BKNG.Agoda's network includes more than 1,000,000 accommodations worldwide. The multinational staff over 5,000 professionals, located throughout the world, provides a first-rate reservation service in 40 languages that uniquely combines local knowledge and local connections to provide the best deals to both business and leisure travelers.

Customer Experience Specialist - French Speaker

Task:

    • To deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email)
    • Understand and deliver business strategies and improve customer services through the execution of self-service
    • Accountable for meeting individual and team goals (KPIs)
    • Continuously identify work process improvements and communicate to Team Leaders and (or) Manager

Expectation:

    • You MUST have advanced command of spoken and written French & English language (level C1 or higher according to The Common European Framework)
    • Fresh graduates from hospitality, travel, communications or language degrees/courses are welcome to apply or candidates with at least 2 years of working experience in the related field.
    • Immaculate telephone manners and communication skills.
    • Excellent listening skills, critical-thinker with attention to detail.
    • Minimum typing speed of 35 words per minute
    • Willing to work on rotating shifts, public holidays, and weekends
    • Ability to work in both a team environment and independently
    • Demonstrate high degree of integrity and confidentiality

What we offer:

    • Permanent role (40 hours per week)
    • Competitive market salary
    • 5 days work week
    • 4 weeks’ paid training
    • Discounted hotel accommodation; anywhere in the world
    • Exposure to travel industry
    • Company with dynamic growth, ensuring development opportunities
    • Career advancement opportunities at any of our office locations globally
    • Work culture: balance in work and life
    • Strong and young team spirit
    • Strategic office location (Budapest city center)
    • Parking possibility for bicycles and shower

Sector(s):

  • Business Supporting Centres
  • Client Support, Administration
  • Client Services, Customer Services
  • Call Center Services
  • Full time

Experience required:

  • freshly graduated/career starter

Required language level:

All of these are:

  • English - higher advanced/fit for negotiation
  • French - higher advanced/fit for negotiation

Job location:

1062 Budapest, Teréz körút 55.

How to apply/contact information:

Please submit Your CV in English