Customer Delivery Professional (English and German/French/Italian or Russian) (147691)

What you'll be doing:

  • Keeping customers updated about ongoing deliveries throughout Europe
  • Managing customer order workflows and updates in the internal systems
  • Ordering and tracking multiple and complex infrastructure products and services
  • Driving issue resolution to meet the agreed standards and deadlines
  • Responsible for the end to end relationship for both internal and external customers
  • Home office is available in this role depending on further agreement

This role will suit you if you have the following skills:

Soft skills:

  • Ability to meet the customers’ needs in line with the business requirements
  • Taking the responsibility and taking care of the consequences of making a decision
  • Focusing on all aspects and details of a task and delivering your output with a high level of accuracy
  • Ability to find root causes of problems and to focus on their quick and efficient solution

 

Professional skills:

  • Experience with MS Office tools
  • good organisational and time management skills
  • Experience in customer communication is an advantage
  • Experience in working in an SSC/IT field is an advantage
  • ITIL is an advantage

 

Language skills:

  • English on a fluent level
  • French/German/Italian or Russian language knowledge on a conversational level is a must

Our efforts to become a really good place to work have been honoured with the following awards:

  • Family Friendly Mentor Company (2017, 2018, 2019, 2020)
  • Family-friendly Company (2012, 2014, 2016)
  • Best Workplaces Award 2020 by Szerethető Munkahelyek
  • Special Award on ‘Open Spotlight Award 2020’ by nyitottakvagyunk. hu
  • Best University Programme in Hungary Award - (2018)
  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)
  • Best Employer Branding Initiative in the CEE, SSC sector (2018)
  • Most attractive employer, SSC sector (2017)
  • Best University-Business cooperation of the year in CEE (2017)
  • Best SSC in CEE region (2016)

How to apply

Apply via "Jelentkezem" button underneath!

COVID-19 Notice: We’ve changed our recruitment process so that we can continue to offer exciting opportunities in BT. We’ve moved to ‘virtual hiring’ until further notice - which includes video interviews and virtual onboarding, to make sure that we maintain candidate and employee safety.

Sector(s):

  • Business Supporting Centres
  • IT Support
  • Client Support, Administration
  • Client Services, Customer Services
  • Customer Services

Experience required:

  • professional experience is not required

Required Qualification:

  • High school degree

Required language level:

Any of these are:

  • English (higher advanced/fit for negotiation)
  • German (basic/conversational)
  • French (basic/conversational)
  • Russian (basic/conversational)
  • Italian (basic/conversational)

Employment type:

  • Full time

Job location:

Debrecen