Customer Care Specialist (Hungarian & English)

As a Customer Support Specialist, you will play a key role in delivering an excellent customer experience by managing service requests and responding to customer needs with professionalism and care. Working in a supportive international environment, you will:

• Answer incoming calls and emails in Hungarian and English, providing outstanding support.
• Process service requests via customer portals while ensuring accuracy and SLA compliance.
• Enter and manage jobs in our internal CMS system.
• Schedule service visits and aftersales appointments—even during night shifts.
• Coordinate technician workloads for the next day.
• Accurately assign and log maintenance jobs.
• Proactively monitor, update, and close cases in internal and client platforms.
• Maintain and develop strong customer relationships through clear communication.
• Collaborate closely across shifts for seamless operations.
• Liaise with subcontractors and internal teams to resolve issues.
• Validate Proof of Delivery (POD) documents.
• Generate regular and ad-hoc customer reports.