NIKOSAX Magyarország Kft.

Customer Care Agent

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Responsibilities

  • Customer management (Responsibility for defined group of customers)
  • Customer & Authority communication and support (Day to day, issue solving, responding to requests, requesting documents)
  • Preparing documents for the customers & authorities (Preparing contracts, POAs etc. for the customers)
  • Partners communication (Issue solving, responding to requests)
  • Communication with 3rd parties if needed (lawyers, bailiffs, authorities etc.)
  • Other E-mails handling (Tracking incoming e-mails directed to Customer Support Team address)
  • Ticketing management (resolving ticketed issues, and ticketing new inquiries to responsible department or agent)
  • Metadata entry to digital documents in digital repository
  • Sales support activities (identify opportunities and send Leeds to sales)
  • Communication channels handling for customers, partner, and authorities (chat, mail, tickets, phones).

Expectation:

  • Higher education
  • Strong experience in a similar role
  • Ability to meet deadlines in a fast-paced quickly changing environment
  • Excellent command of English (C1) and Hungarian languages
  • Knowledge of other languages would be considered as a great advantage
  • Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel, and PowerPoint.

What we offer:

  • Competitive salary
  • Dynamic work and international environment
  • Chance to grow both personally and professionally.

 

Also, I should mention that the salary we would like to suggest would be from 350 000 HUF – 420 000 HUF.

Sector(s):

  • Client Services, Customer Services
  • Personal Costumer Service
  • Call Center Services
  • Sales, Trade
  • Telesales Agent

Experience required:

  • 3-5 years professional experience

Required Qualification:

  • High school degree

Required language level:

  • English (higher advanced/fit for negotiation)

Employment type:

  • Full time

Job location:

1134 Budapest, Váci út 45.

How to apply/ contact information:

Application with a photo CV English.