Customer Care Agent
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- Customer management (Responsibility for defined group of customers)
- Customer & Authority communication and support (Day to day, issue solving, responding to requests, requesting documents)
- Preparing documents for the customers & authorities (Preparing contracts, POAs etc. for the customers)
- Partners communication (Issue solving, responding to requests)
- Communication with 3rd parties if needed (lawyers, bailiffs, authorities etc.)
- Other E-mails handling (Tracking incoming e-mails directed to Customer Support Team address)
- Ticketing management (resolving ticketed issues, and ticketing new inquiries to responsible department or agent)
- Metadata entry to digital documents in digital repository
- Sales support activities (identify opportunities and send Leeds to sales)
- Communication channels handling for customers, partner, and authorities (chat, mail, tickets, phones).
- Higher education
- Strong experience in a similar role
- Ability to meet deadlines in a fast-paced quickly changing environment
- Excellent command of English (C1) and Hungarian languages
- Knowledge of other languages would be considered as a great advantage
- Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel, and PowerPoint.
What we offer:
- Competitive salary
- Dynamic work and international environment
- Chance to grow both personally and professionally.
Also, I should mention that the salary we would like to suggest would be from 350 000 HUF – 420 000 HUF.
- Client Services, Customer Services
- Personal Costumer Service
- Call Center Services
- Sales, Trade
- Telesales Agent
- 3-5 years professional experience
- High school degree
Required language level:
- English (higher advanced/fit for negotiation)
- Full time
1134 Budapest, Váci út 45.
How to apply/ contact information:
Application with a photo CV English.