MEININGER Hotels (MEININGER HOTEL HUNGARY KFT.)

MEININGER is a unique Hotel product in different European cities, which combines the service and comfort of a budget hotel with an extraordinary interior such as a guest kitchen or a game zone. People of every age and origin are amazed by the central location, qualitative high-grade interior and fair prices. Thanks to our highly motivated team and a down-to-earth and living atmosphere, the MEININGER Hotels feel like a real home.

CUSTOMER CARE AGENT (F/M/D)

Task(s):

    • Quickly and accurately process bookings for our guests (from individual travelers to small groups of up to 11 people) for all our MEININGER Hotels
    • Be the first point of contact for our guests prior their stay and create great experience for them through customer-oriented, friendly conversations
    • Offer our guests additional services provided by MEININGER or our partners
    • Process payments, handle cancellations and manage complaints by assisting our guests in finding the optimum solution
    • Adjust room distribution across all MEININGER locations to optimize occupancy
    • Work in close collaboration with other departments: Reservations, Revenue, Sales and Group Sales

Requirement(s):

    • Professional training and minimum 2 years of professional experience in hospitality or service centre
    • Strong customer orientation, excellent communication skills and multi-cultural savvy
    • Team player adapting flexibly to new situations
    • Strong time management skills and ability to process multiple requests within short timeframe
    • Fluency in Hungarian, English and German any other European languages (Italian, French,Spanish) are an advantage
    • Excellent PC skills, knowledge of PMS or reservations system (e.g. Sihot or ASSD)
    • Flexibility to work weekdays and occasional weekends, early- or late shifts
    • Flexibility to join the team in our Headquarters in Berlin for an induction period of 4-8 weeks

Our offer:

    What MEININGER offers

    There are many good reasons to join our MEININGER Team. We offer a professional work environment with creative leeway. Working with a dynamic team will offer you many chances for your personal development. We appreciate colleagues who can work independently and as part of a team, who can think out-of-the-box and who want to develop MEININGER with their own ideas and actions. If you are looking for a new challenge and want to be part of an international hotel chain, which is different from others, we would be happy to welcome you.

    • Attractive compensation package
    • Extra vacation days for every year with MEININGER, company jubilees
    • Free nights at MEININGER Hotels and friends & family discounts
    • Employee events and team activities: M-Days, Christmas party, teambuilding events
    • Growth and development opportunities as part of an internationally expanding organization

    Contact person: René Rösler (Reservations Manager)

Sector(s):

  • Business Supporting Centres
  • Client Support, Administration
  • Client Services, Customer Services
  • Client Services, Client Services Manager
  • Customer Services
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

All of these are:

  • English - higher advanced/fit for negotiation
  • German - higher advanced/fit for negotiation
  • Hungarian - native

Job location:

1027 Budapest, Kacsa utca 15.

Other benefits:

company trip, holidays, professional training, language learning assisstance

How to apply/ contact information:

Your application

Please send us your application and CV and inform us about your approximate salary expectation and potential starting date. We are looking forward to receiving your application!