TESCO-BST

About Us

We established our service centre supporting Tesco’s operation in the Central European region back in 2019. Our colleagues provide service for Hungary, Czech Republic and Slovakia in several fields: finance, payroll and internal helpdesk. Besides these, we have a modern Technology Hub developing software and applications used by millions of people globally. Our young and dynamic teams are driving and accelerating changes on a global scale, so it is important for us to find colleagues that are ready to learn and develop themselves. At Tesco Business Services & Technology we support our business operating efficiently and serving shoppers a little better every day.

Customer and Colleague Engagement Service Associate

The Role

The Role

Within Tesco Business Services and Technology, the Customer and Colleague Engagement Centre provides support for internal colleagues and external customers. The colleague support team receives IT and Product related queries while the customer team receives ClubCard, Tesco Online and general customer service related queries. Both teams are supported by an operational support team, to ensure an excellent customer experience and flawless operation. Altogether we are around 80 colleagues in the team and we provide support for Hungary, Slovakia and the Czech Republic.

What will you do?

  • Ensuring all contacts are answered efficiently and resolved as detailed in the operating processes
  • Delivering a great customer and colleague service experience
  • Taking ownership of the issue, and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence
  • Escalating contacts efficiently, where required, to minimise impact on customers
  • Spotting opportunities to improve process for the business

Your background

Your background

  • Graduate/High school education
  • Native Hungarian
  • Upper-intermediate English knowledge
  • Experience in Customer Service is an advantage
  • Basic Computer Skills
  • Experience of using MS Office (Excel, Word & Power Point)

What’s in it for you

What’s in it for you

Tesco is a diverse and exciting employer, dedicated to being #aplacetogeton, providing career defining opportunities to all our colleagues. If you chose to join our business, we will provide you with:

  • Competitive Compensation package based on your experience and skills (Cafeteria, 10% shopping discount in every Hungarian Tesco store)
  • Career Growth is not just a cliché - we operate in 3 markets as one Central European business, so there are many opportunities for growth and development
  • Solid Business Background with more than 100 proud years of company history
  • We are a Great Team and we are not fond of any formalities here
  • Modern Office with great location (e.g.: free parking)
  • Flexible Working policy (e.g.: Home-office)

Sector(s):

  • Client Services, Customer Services
  • Call Center Services
  • Business Supporting Centres
  • Client Support, Administration

Experience required:

  • professional experience is not required

Required Qualification:

  • High school degree

Required language level:

  • English (intermediate / communication)

Employment type:

  • Full time

Other benefits:

cafeteria

Job location:

Budapest

Apply:

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