Positioned at the forefront of market intelligence, Infiniti Research has carved out a niche for itself as the premier provider of market intelligence solutions for leading players across industries. Our unmatched market intelligence solutions, consulting, and in-depth market assessments are well-known among industry leaders for their ability to solve the toughest challenges faced by industry players. With expertise across 50+ industries and business functions, we deliver transformational solutions to fulfill the needs of a more demanding, smarter world.
We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. Primary responsibility includes quality control for 15 to 20 research projects at a time, covering both quantitative as well as qualitative research, by working closely with the research team in Bangalore, India.
Your goal will be to build long-term relationships with clients and help us safeguard our revenue and retain our customers.
1. Ensuring that all day-to-day (i.e. project related) client liaison runs smoothly.
2. Guiding the research team working on a project to understand exactly what is required of them and train them if necessary.
3. Take full responsibility for the presentation of results to clients, in particular ensuring that the results are communicated clearly
Proven experience as a Client Relations Manager or relationship Manager
Proven track record of meeting and exceeding targets
Background in customer service; industry knowledge is a plus
Experience tracking relevant KPIs (e.g. customer satisfaction)
Proficient in MS Office, with working knowledge of CRM platforms
A customer-oriented attitude
Excellent communication and negotiation skills
Ability to work well with a team
BSc/BA in Business Administration, Marketing or a related field
Analytics background will be an added advantage
What we offer:
Fast growing global company
Healthcare and pension
- Marketing, Media, PR
- Project Manager
- Full time
- 3-5 years professional experience
Required language level:
- English - higher advanced/fit for negotiation
1137 Budapest, Radnóti Miklós utca 2.
Monthly net pay:
1 000 000 HUF
annual bonus/salary benefits, cell phone, health cost contributions
2019. 04. 28.
How to apply/contact information:
Please attach your CV in English.