Infiniti Research Ltd
  • Positioned at the forefront of market intelligence, Infiniti Research has carved out a niche for itself as the premier provider of market intelligence solutions for leading players across industries. Our unmatched market intelligence solutions, consulting, and in-depth market assessments are well-known among industry leaders for their ability to solve the toughest challenges faced by industry players. With expertise across 50+ industries and business functions, we deliver transformational solutions to fulfill the needs of a more demanding, smarter world.

  • Client Manager

    Task:

      We are looking for a Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services. Primary responsibility includes quality control for 15 to 20 research projects at a time, covering both quantitative as well as qualitative research, by working closely with the research team in Bangalore, India.

      Your goal will be to build long-term relationships with clients and help us safeguard our revenue and retain our customers.

      Key Accountabilities:

      1. Ensuring that all day-to-day (i.e. project related) client liaison runs smoothly.

      2. Guiding the research team working on a project to understand exactly what is required of them and train them if necessary.

      3. Take full responsibility for the presentation of results to clients, in particular ensuring that the results are communicated clearly

    Expectation:

      Proven experience as a Client Relations Manager or relationship Manager

      Proven track record of meeting and exceeding targets

      Background in customer service; industry knowledge is a plus

      Experience tracking relevant KPIs (e.g. customer satisfaction)

      Proficient in MS Office, with working knowledge of CRM platforms

      A customer-oriented attitude

      Excellent communication and negotiation skills

      Problem-solving aptitude

      Ability to work well with a team

      BSc/BA in Business Administration, Marketing or a related field

      Analytics background will be an added advantage

    What we offer:

      Fast growing global company

      Competitive salary

      Annual appraisal

      Life insurance

      Healthcare and pension

    Sector(s):

    • Marketing, Media, PR
    • Project Manager
    • Full time

    Experience required:

    • 3-5 years professional experience

    Required language level:

    • English - higher advanced/fit for negotiation

    Job location:

    1137 Budapest, Radnóti Miklós utca 2.

    Monthly net pay: 

    1 000 000 HUF

    Other benefits:

    annual bonus/salary benefits, cell phone, health cost contributions

    Application deadline:

    2019. 04. 28.

    How to apply/contact information:

    Please attach your CV in English.