Business Analyst - Backlog

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Role Overview:

    As part of our drive to develop and enhance our project support offering from our Budapest office we are recruiting for a Business Analyst. This role will be part of the EMEA Project and Project Management organization and will report to the Service Delivery Manager and Project Lead for the Client.

    • Working as part of our fast-growing dedicated EMEA Solution Services Project unit responsible for a high-priority Unisys client your duties will include:
    • Analyse and manage old IT Service Management (ITSM) / Enterprise Risk Management (ERM) requirements between Client, Unisys Operations teams and 3rd party service provider
    • Perform basic gap analysis of these requirements against the new operating model and fresh targets
    • Present suggestions on old requirements and liaise with all involved parties for feasibility and efforts, considering any further opportunities or potential risks attached with these requirements
    • Log new work/tickets, where old requirements are no longer valid or feasible
    • Keep in close contact to Client functions, both on IT and on business sides on the reduction and redistribution of work
    • Support the oversight of any related ITSM related incidents and problems from the backlog of work and the impact these may have
    • Support the production of any regular status reports both internally to the Project Service Management team and externally to the Client on the backlog
    • Work closely with the Functional Analysts within the Project Team to ensure consistency in ways of working

Key Technical areas of Expertise:

  • 3+ years of experience in IT Service Management including supporting BAU Operations and Project requirements
  • ITIL Foundation v3 Certification
  • Advanced understanding of ITIL Service Management processes is vital
  • Solid project management experience, with a demonstrated history of major project participation
  • 3+ years of hands-on experience with ITSM Tools
  • Working knowledge with HP or Micro Focus Service Management and monitoring tools is highly beneficial
  • Good working knowledge of MS Office tools (Excel, Word, PowerPoint, MS Project)
  • Excellent report writing skills

Desired soft / advisory skills:

  • Excellent oral and verbal communication skills, fluency in English
  • Strong ability to investigate, analyse, visualise, articulate complex ITSM/ERM requirements and concepts based on available information
  • Effective stakeholder management skills
  • Ambition to develop into a future project manager or consultancy role

You’ll have the upper hand if you have:

  • A Project Management (PM) certification (eg. PMP)

Why should you join us?

  • Be part of a top-priority German Unisys client relationship built on mutual trust
  • Be part of a dynamically growing, open-minded, high-performing team of professionals
  • Collaborate with multiple local and international leadership counterparts on a daily basis
  • Unisys is working with a very large number of technologies – you’ll have to opportunity and support to find your own path in Project/Service Management
  • Shape your future career by participating in individualistic leadership and technical trainings (eg. ITIL sub-modules with certifications)
  • Flexible work environment

Sector(s):

  • Business Supporting Centres
  • IT Support
  • IT Development
  • IT Consultant, Analyst, Auditor
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • 3-5 years professional experience

Required language level:

  • English - intermediate / communication

Job location:

Budapest

How to apply/ contact information:

You can apply with the „Jelentkezem" button underneath.