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Would you like to be a member of a fast growing organization?

In Vodafone Shared Services Budapest, we maximize value with everything we do, from Operational Excellence to Next Generation Services.

We operate with 1.800+ colleagues in Budapest, coming from 32 different nationalities, supporting 22 countries globally.

Join our team as:

Billing Operations Associate - 000000194369

    The role of the Global Billing Services team is to provide first-class billing services to multinational customers globally for various innovative telecom products. Timeliness, quality of billing and customer satisfaction are our main goals. As a member of our team you will have the opportunity to work independently in fast-growing environment and contribute to an exciting billing transformation project.

What you will do:

  • Ensure timeliness and quality of billing of a pre-defined customer portfolio
  • Liaising with multiple parties (e.g. service and sales managers, technical teams, local markets, external partners)
  • Identify, analyse issues necessary for query resolution
  • Perform validation activities at all steps of the billing cycle
  • Act as a single point of contact and manage billing queries by taking proactive ownership of issues (assign priority, owner, timescales) and drive resolution
  • Tariff and Call Detail Record analysis
  • Manage changes, customer account provisioning and reconciliation activities on different billing platforms
  • Identify areas for improvement in internal processes along with solutions

This position is for you if you have:

  • Fluency in English is a must
  • 1-3 years relevant experience in multinational/SSC environment
  • Ability to work independently, own complex queries and make decision
  • Excellent communication and organizing skills and analytical attitude
  • Knowledge in Excel is required (e.g. formulas, pivot tables)
  • Experience in billing or in telco environment is an advantage
  • International experience and cultural sensitivity

Why should you join us:

  • The position comes with Vodafone RED subscription – unlimited talk and text!
  • Unravel your continuous process improvement mind-set – new ideas are always listened to
  • Internal coaching/mentoring culture
  • Internal career opportunities
  • Possibility to work from home

Sector(s):

  • Administration, Assistance, Office Work
  • Administrator, Document Manager
  • Business Supporting Centres
  • Client Support, Administration
  • Finance, Accounting
  • Financial Assistant
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English - higher advanced/fit for negotiation

Job location:

1087 Budapest, Hungária körút 40-44.

How to apply/ contact information:

In case you are interested in the above position (or any other Shared Service positions), please apply online by uploading your professional English CV:

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Állás, munka még: Vodafone Shared Services Budapest>
A hirdetés adatai:
  • Pozíció neve: Billing Operations Associate - 000000194369
  • Rövid pozíció név: Adminisztrátor
  • Hirdető cég: Vodafone Shared Services Budapest
  • Elsődleges kategória:
  • Terület: Budapest
  • Város: VIII. kerület
  • Feladatok: Ensure timeliness and quality of billing of a pre-defined customer portfolio Liaising with multiple parties (e.g. service and sales managers, technical teams, local markets, external partners) Identify, analyse issues necessary for query resolution Perform validation activities at all steps of the billing cycle Act as a single point of contact and manage billing queries by taking proactive ownership of issues (assign priority, owner, timescales) and drive resolution Tariff and Call Detail Record analysis Manage changes, customer account provisioning and reconciliation activities on different billing platforms Identify areas for improvement in internal processes along with solutions
  • Elvárások: Fluency in English is a must 1-3 years relevant experience in multinational/SSC environment Ability to work independently, own complex queries and make decision Excellent communication and organizing skills and analytical attitude Knowledge in Excel is required (e.g. formulas, pivot tables) Experience in billing or in telco environment is an advantage International experience and cultural sensitivity
  • Elvárt végzettség: Középiskola
  • Elvárt nyelvismeret: Angol
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 1-3 év szakmai tapasztalat
  • Feladás dátuma: 2017-10-13