Audio Conferencing Analyst (English + French OR Spanish) (100255)

The Specifics:

    The Team: Conferencing Team
    Contract Type: Permanent
    Work Schedule: Shifts
    Home office opportunity: No

What you'll be doing:

    As Audio Conferencing Analyst, you will be in charge of:
  • Owning, driving, communicating, updating and proactively representing BT in all domains of activities
  • Helping the users with the establishment of Conferencing service connection and guide them on how to use the service via the usual business communication channels such as e-mails and phone calls
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)
  • Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the user's end
  • Work with a variety of business and technical teams to enhance service
  • Provide solutions, workarounds to incidents and problems
  • Provide exceptional service support to the business
  • Providing 1st line support for internal and external customers while using acquired/trained knowledge on Technical background of the Conferencing Services/Microsoft user environment (Windows, Office tools).
  • Understanding the services functions and ready to follow their changes and improvements.

We'll also need to see these on your CV:

    Soft skills:
  • Ability to meet the customers’ needs in line with the business requirements
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
  • Performing two or more tasks simultaneously, switch from one task to another, or perform two or more tasks in rapid succession


  • Professional skills:
  • Confident Windows and MS Office usage is a must


  • Language skills:
  • English on a fluent level
  • French or Spanish on a conversational level is an advantage

Our efforts to become a really good place to work have been honored with the following awards:

  • Best Employer Branding Strategy in Hungary - Gold Medal (2018)
  • Best Employer Branding Initiative in the CEE, SSC sector (2018)
  • Most attractive employer, SSC sector (2017)
  • Family Friendly Mentor Company (2018)
  • Family-friendly Company (2012, 2014, 2016)
  • Best University-Business cooperation of the year in CEE (2017)
  • Best SSC in CEE region (2016)
  • Best Shared Service of Excellence in Hungary (2015)
  • Diversity Ambassador Employer (2015)

Sector(s):

  • Business Supporting Centres
  • IT Support
  • IT Operation, Telecommunication
  • IT Support, Helpdesk
  • Full time

Experience required:

  • professional experience is not required

Required language level:

  • English - intermediate / communication

Job location:

Debrecen

How to apply:

To apply please click the „Jelentkezem” button, what you can find down below.

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