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Join Vodafone Hungary and build a better tomorrow!
We are looking for a

Application Support Expert-DWH - 000000100035

for our Technology team!

#lifeatVodafone

    At Vodafone we connect everybody to live a better today and build a better tomorrow. It is the future we have in our mind when we see the speed of technology development. There is so much creativity across the technology industry that the speed of change is increasing. We embrace the opportunities of the future and work proactively to make good use of technology. As you can imagine, this means that we have a vibrant and diverse mix of skills and people making Vodafone a great place to work.

Your place in the team:

    Responsible for the operation, support and maintenance in relationship to the company’s IT systems within the DWH domain (main applications included but not limited to EIS, NEB, EUDR, AAR Beaver). Second line support and maintenance of the IT applications and supervising role on supported application area. Second line maintenance and support means highest escalation level on trouble shooting responsibility, deepest system knowledge and specialization on platforms and services than in first line maintenance. The activities include end user and daily first line maintenance support, application maintenance, vendor management, furthermore participation in developments handover on the operations part. Maintains direct vendor contact regarding third line maintenance support issues and fault tracking. Sets up systems and application monitoring tools for the first line maintenance service departments’ surveillance and trouble shooting. Prepares documentation and sets up of alarm systems with correlation rules. Checks that both user and vendor SLA’s are held. Suggest improvements in all areas he supports and maintains. 5x8 hours weekly and requested to do out of normal working hour on-call service in average a week a month

You will be involved in:

  • Able to solve medium to high complexity applications related incidents coming from end-users or AOC.
  • Logging incidents and their status in Operations Work Flow management System with collecting all related information (logs, reports, SQL queries)
  • Able to analyze impact of incident and communicate it to affected user areas and minimize it
  • Escalating applications related incidents towards application vendor (third line support and maintenance) and track status
  • Liaising with other second line operations groups and development to solve incidents
  • Suggest solution to solve the root cause (the problem) of the incident
  • Ensures that application operations SLA with end-users is held
  • Suggest changes
  • Supports and end-users in functionality of the applications
  • Provide consultation and informal trainings to end-users
  • User Management (creation, delete)
  • Defines daily application related tasks for first line support
  • Supports first line maintenance in executing application related operational tasks
  • Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts
  • Can create complex monitoring scripts for application monitoring
  • Can manage complex operation task handover towards first line support
  • Provide consultation and informal trainings to first line maintenance
  • Escalates incidents and tracks resolution status
  • Checks if Application vendor SLA is held and escalates in case of vendor non-performance
  • Applies and makes sure that development and task handover / change management procedure is kept
  • Understands application support requirements towards developments and makes sure that they are acceptance tested
  • Makes sure that regression test for new developments takes place
  • Can suggest and applies changes in application on demand: e.g. reference data, operational parameters, bulk modification
  • Keeps track of application changes with version control and is makes sure that release management is kept
  • Participate in specialist trainings that related to supported applications and areas, study operations and user manuals, requests specialist trainings
  • Regularly checks performance of supported applications and areas if it keeps SLA
  • Escalate any performance issue towards development, Capacity Management group

We are looking for you if you:

  • Broad IT background with emphasis on the application development and support cycle related methodologies and technologies
  • Good written and oral communication skills both in Hungarian and English
  • Good interpersonal skill, possibly experience of a multicultural environment
  • Experience in the development of business processes and procedures
  • Strong technical and analytical skills
  • Supervising first line support / 8 AOC staff
  • Supporting internal end-users / 1300
  • Supporting IT systems Application serving 2,5 million subscribers
  • 3 vendor contacts

    The future is exciting. Ready?

Sector(s):

  • IT Operation, Telecommunication
  • Telecommunication
  • Full time

Experience required:

  • 1-3 years professional experience

Required language level:

  • English - intermediary/communicative

Job location:

1096 Budapest, Lechner Ödön fasor 6.

How to apply/ contact information:

If you are interested in the position, apply online!

A hirdetés adatai:
  • Pozíció neve: Application Support Expert-DWH - 000000100035
  • Rövid pozíció név: It munkatárs
  • Hirdető cég: Vodafone Magyarország Zrt.
  • Elsődleges kategória:
  • Terület: Budapest
  • Város: IX. kerület
  • Feladatok: Able to solve medium to high complexity applications related incidents coming from end-users or AOC. Logging incidents and their status in Operations Work Flow management System with collecting all related information (logs, reports, SQL queries) Able to analyze impact of incident and communicate it to affected user areas and minimize it Escalating applications related incidents towards application vendor (third line support and maintenance) and track status Liaising with other second line operations groups and development to solve incidents Suggest solution to solve the root cause (the problem) of the incident Ensures that application operations SLA with end-users is held Suggest changes Supports and end-users in functionality of the applications Provide consultation and informal trainings to end-users User Management (creation, delete) Defines daily application related tasks for first line support Supports first line maintenance in executing application related operational tasks Understands monitoring concept, knows monitoring tools used for application and can define and interpret complex application alerts Can create complex monitoring scripts for application monitoring Can manage complex operation task handover towards first line support Provide consultation and informal trainings to first line maintenance Escalates incidents and tracks resolution status Checks if Application vendor SLA is held and escalates in case of vendor non-performance Applies and makes sure that development and task handover / change management procedure is kept Understands application support requirements towards developments and makes sure that they are acceptance tested Makes sure that regression test for new developments takes place Can suggest and applies changes in application on demand: e.g. reference data, operational parameters, bulk modification Keeps track of application changes with version control and is makes sure that release management is kept Participate in specialist trainings that related to supported applications and areas, study operations and user manuals, requests specialist trainings Regularly checks performance of supported applications and areas if it keeps SLA Escalate any performance issue towards development, Capacity Management group
  • Elvárások: Broad IT background with emphasis on the application development and support cycle related methodologies and technologies Good written and oral communication skills both in Hungarian and English Good interpersonal skill, possibly experience of a multicultural environment Experience in the development of business processes and procedures Strong technical and analytical skills Supervising first line support / 8 AOC staff Supporting internal end-users / 1300 Supporting IT systems Application serving 2,5 million subscribers 3 vendor contacts
  • Elvárt végzettség: Középiskola
  • Elvárt nyelvismeret: Angol
  • Foglalkoztatás jellege: Teljes munkaidő
  • Szükséges tapasztalat: 1-3 év szakmai tapasztalat
  • Feladás dátuma: 2018-02-14
Állás, munka még: Vodafone Magyarország Zrt.>